Why Plumbing Emergencies Happen in the Illawarra

TREE ROOT INTRUSION
Older terracotta pipes in suburbs like Figtree and Corrimal are prime targets for thirsty tree roots. We don’t just guess where the problem is, we use CCTV drain cameras to pinpoint the intrusion and high-pressure jetters to clear the blockage without digging up your yard.

AGING PIPEWORK REPAIRS
Many homes across Wollongong still rely on original galvanised piping that has reached its limit. When these pipes burst, they cause major issues fast. We’re equipped to handle urgent copper or PEX re-piping to replace failed sections and permanently restore your water pressure to normal.

COASTAL STORM DAMAGE
Heavy salt air and sudden coastal winds can lift roof sheeting or choke gutters with debris in minutes. We provide an emergency response for roof patching and gutter clearing to stop water ingress before it causes structural damage to your ceilings.
Emergency Plumbing FAQs
What To Do While You Wait
Acting fast can save you thousands in water damage. Follow these three steps as soon as you’ve hung up the phone.
01
ISOLATE THE WATER
Find your water meter (usually at the front of your property) and turn the handle clockwise to stop the flow.
02
TURN OFF THE HEATER
If your hot water system is leaking, turn off the “Hot Water” switch at your main electrical board to prevent the heating element from burning out.
03
CLEAR THE AREA
Move furniture, rugs, or valuables away from the leak. This allows us to get straight to work the second we arrive.
Plumbing & Electrical Under One Roof
Many plumbing emergencies, particularly hot water failures, involve both water and electricity. Usually, you’d have to coordinate two different trades to get the job finished.
Because Jones Co provides both Plumbing and Electrical services, we handle the entire repair. We coordinate the work so your water is flowing and your power is safe before we leave. It’s one team, one point of contact, and one transparent invoice.


Meet Your Emergency Plumber
LUKE JONES | DIRECTOR OF JONES & CO. SERVICES
LIC NO. 490533C
“I know if you’re calling me with an emergency, you’re probably having a pretty rough day. If a pipe has split in the wall or you’ve got a gas leak, my goal is to get to your door, tell you exactly what’s happening, and give you a price before I even pick up a wrench. I’m a licensed plumber and gas fitter, and because the Jones & Co. team also handles electrical, we can take care of the whole headache, like fixing a hot water system and the power, in one go. I’ve lived and worked in the Illawarra for years, and I stand by every job we do.”
Emergency Response from Helensburgh to Nowra
HELENSBURGH TO CORRIMAL
Helensburgh, Thirroul, Bulli, Woonona, and Corrimal.
WOLLONGONG TO DAPTO
Wollongong CBD, Fairy Meadow, Balgownie, Gwynneville, Figtree, and Dapto.
WARILLA TO NOWRA
Kiama, Gerringong, Berry, and Nowra.
