Hot Water Systems

No hot water? System leaking? Water not hot enough?

Jones & Co. Services are your local hot water specialists, servicing all brands and types of hot water systems. Fast same-day service, upfront pricing, and expert advice to keep your hot water flowing.

Your Trusted Hot Water System Specialists

There’s nothing worse than discovering you have no hot water, especially on a cold Illawarra morning or when you’ve got a house full of guests. At Jones & Co. Services, we understand that hot water isn’t a luxury. It’s a necessity for your daily comfort and hygiene.

As fully licensed and insured hot water specialists, we work with all major brands and system types: electric, gas, solar, and heat pump. Whether you need emergency repairs, a new installation, or regular maintenance, our experienced team provides reliable solutions with honest advice you can trust.

We don’t just fix hot water systems, we help you choose the right system for your home, budget, and lifestyle.

Warning Signs Your Hot Water System Needs Attention

Don’t wait for a complete failure. These signs indicate your system needs professional attention:
No Hot Water
Complete loss of hot water is an emergency requiring immediate professional attention.
Water that’s too hot, too cold, or fluctuates wildly indicates thermostat, element, or gas control issues.
If your hot water takes forever to arrive or runs out quickly, your system may be undersized, deteriorating, or faulty
Brown, yellow, or rust-coloured water suggests internal tank corrosion, often a sign your system is nearing the end of its life.
Rumbling, popping, or hissing sounds indicate sediment buildup, overheating, or pressure issues.
Any water pooling around your hot water system requires immediate attention to prevent water damage and system failure
Unexplained increases in gas or electricity bills may indicate your system is working inefficiently.
Most hot water systems last 8-12 years. If yours is approaching or past this age, it’s time to consider replacement.
Experiencing any of these issues? Contact us today for fast, reliable hot water repairs.

Comprehensive Hot Water Solutions

Emergency Hot Water Repairs, Fast Response When You Need Hot Water Now
A cold shower emergency doesn’t wait for business hours. Our 24/7 emergency service gets your hot water flowing again quickly, minimising disruption to your household.
We Repair:
  • No hot water issues
  • Leaking systems and pressure valves
  • Faulty thermostats and elements
  • Gas control valve problems
  • Pilot light and ignition failures
  • Temperature and pressure issues
  • Burst or corroded tanks
  • All major brands and models
    • Our technicians arrive fully equipped with common parts, tools, and expertise to diagnose and repair most hot water systems on the spot.

    Hot Water System Installation

    Installing a new hot water system is a significant investment. Our licensed technicians ensure your system is sized correctly, installed to code, and optimised for efficiency and longevity.

    We Install:
  • Electric hot water systems
  • Gas hot water systems (natural gas and LPG)
  • Solar hot water systems
  • Heat pump hot water systems
  • Instant/continuous flow systems
  • Storage tank systems
  • All major brands – Rheem, Rinnai, Everhot and Steible Eltron

    • Our Installation Process:

  • Free in-home assessment and recommendations
  • Detailed quote with multiple system options
  • Professional installation by licensed plumbers
  • Old system removal and disposal
  • Full compliance with Australian standards
  • Comprehensive warranty on parts and labour

    • Hot Water System Servicing & Maintenance

    Regular servicing prevents breakdowns, improves efficiency, and extends your hot water system’s lifespan, saving you money in the long run.

    Our Maintenance Service Includes:
  • Temperature and pressure relief valve testing
  • Thermostat calibration and testing
  • Anode rod inspection and replacement (where applicable)
  • Sediment flushing and tank cleaning
  • Gas burner and pilot light inspection (gas systems)
  • Element testing and electrical connections (electric systems)
  • Leak detection and seal inspection
  • Efficiency assessment and recommendations
  • Safety compliance check
    • Recommended Frequency: Annual service for optimal performance and warranty compliance.

      Maintenance Plans Available: Regular servicing scheduled automatically, never forgotten again.

    Book Maintenance Service

    Hot Water System Upgrades

     

    Technology has come a long way. Upgrading to a modern, energy-efficient hot water system can dramatically reduce your running costs while improving performance.

    Popular Upgrades:
    • Electric to heat pump (up to 75% energy savings)
    • Electric to gas (faster heating, lower running costs)
    • Storage to instant/continuous flow (endless hot water)
    • Standard to solar (harness free energy from the sun)
    • Single to twin-element electric (faster recovery)
    • Old inefficient to new high-efficiency models
    •  

    We Help You:

  • Calculate potential energy savings
  • Understand available rebates and incentives
  • Choose the right system for your needs
  • Manage the entire upgrade process
  • Maximise return on investment
    • Explore Upgrade Options

    Gas Hot Water Systems

    Gas systems heat water quickly and efficiently, making them ideal for larger families or homes with high hot water demand.

    Advantages:

  • Fast heating and quick recovery
  • Lower running costs than electric
  • Continuous flow models provide endless hot water
  • Work during power outages (with battery ignition)
  • Smaller tank footprint (for continuous flow)

    • Considerations:

  • Requires gas connection (natural gas or LPG)
  • Higher initial installation cost
  • Regular servicing essential for safety

    • Best For: Large families, high hot water usage, homes with gas connection, those wanting endless hot water.

    Popular Brands We Service: Rheem, Rinnai, Everhot & Steible Eltron

    Electric Hot Water Systems

    Electric systems are Australia’s most common hot water solution, offering reliable performance at an affordable upfront cost.

    Advantages:

  • Lower initial purchase and installation cost
  • Simple, reliable technology
  • Suitable for most homes
  • Easy to maintain
  • Available in many sizes

    • Considerations:

  • Higher running costs than gas or heat pump
  • Recovery time depends on element power
  • Best suited to off-peak electricity tariffs

    • Best For: Budget-conscious homeowners, properties without gas connection, smaller households.

    Popular Brands We Service: Rheem, Rinnai, Everhot & Steible Eltron

    Solar Hot Water Systems

    Solar hot water systems use roof-mounted collectors to heat water using the sun’s energy, dramatically reducing your energy bills.
    Advantages
  • Up to 90% reduction in hot water energy costs
  • Environmentally friendly
  • Government rebates often available
  • Pays for itself over time
  • Booster system ensures hot water on cloudy days
    • Considerations
  • Higher upfront cost
  • Requires suitable roof space and orientation
  • Backup system needed (electric or gas)
  • More complex installation

    • Best For: Environmentally conscious homeowners, sunny roof space available, long-term investment mindset, reducing energy bills.

    Popular Brands We Service: Rheem, Rinnai, Everhot & Steible Eltron

    Heat Pump Hot Water Systems

    Heat pumps extract warmth from the air to heat water—like a reverse air conditioner. They’re the most energy-efficient electric hot water option available.
    Advantages
  • Up to 75% energy savings vs. traditional electric
  • Lower running costs
  • Environmentally friendly (low emissions)
  • Eligible for rebates and incentives
  • Works in most climates
    • Considerations:
  • Higher upfront cost than electric
  • Requires outdoor installation space
  • Moderate noise (like air conditioner)
  • Best performance in mild to warm climates

    • Best For: Energy-conscious homeowners, replacing old electric systems, medium to large families, reducing carbon footprint.

    Popular Brands We Service: Rheem, Rinnai, Everhot & Steible Eltron

    Instant/Continuous Flow Systems

    Continuous flow systems heat water instantly as it flows through the unit—no storage tank required, and you’ll never run out of hot water.
    Advantages:
  • Endless hot water supply
  • Compact size (no bulky tank)
  • Only heats water when needed
  • Long lifespan (20+ years)
  • Reduced standby energy losses
    • Considerations:
    • Higher initial cost
    • May require upgraded gas line
    • Flow rate limits (choose size carefully)
    • Best with quality water conditions

    Best For: Large families, small properties with limited space, multiple bathrooms running simultaneously, modern renovations.

    Popular Brands We Service: Rheem, Rinnai, Everhot & Steible Eltron

    Choosing the Right System Section

    How to Choose the Right Hot Water System Not Sure Which System is Best for You?

    Choosing the right hot water system depends on several factors. Our experts help you weigh these considerations:

    Household Size

    • 1-2 people: 80-160L storage or small continuous flow
    • 3-4 people: 160-250L storage or medium continuous flow
    • 5+ people: 250-400L storage or large continuous flow

    Budget

    • Lowest upfront: Electric storage
    • Best long-term value: Heat pump or solar
    • Balanced: Gas storage or continuous flow

    Energy Source Available

    • Electricity only: Electric, heat pump, or solar with electric boost
    • Natural gas/LPG: Gas storage or continuous flow
    • Want renewable: Solar or heat pump

    Hot Water Usage

    • Low usage: Small electric or gas storage
    • High usage: Large storage, continuous flow, or twin-element
    • Peak demand times: Continuous flow for unlimited supply

    Environmental Concerns

    • Most eco-friendly: Solar hot water
    • Best electric alternative: Heat pump
    • Lower emissions: Gas over standard electric

    Running Costs (Approximate Annual)

    • Standard electric: $600-$900
    • Off-peak electric: $350-$500
    • Gas: $350-$550
    • Heat pump: $150-$300
    • Solar: $50-$200

    Still unsure? Contact us and we’ll assess your needs and recommend the perfect system.

    All Major Hot Water Brands Serviced

    Our technicians are trained and experienced with all major hot water system brands:

    • Rheem
    • Rinnai
    • Everhot
    • Therman
    • Stiebel Eltron
    Plus many more...
    We carry common spare parts for major brands, enabling same-day repairs in most cases.
    Contact Us About A Brand

    Our Hot Water Service Process What to Expect When You Choose Jones & Co. Services:

    Contact Us

    • Call, email, or book online. Describe your hot water issue and we'll provide initial advice and schedule service.

    Rapid Response

    • We arrive at the scheduled time (or immediately for emergencies) with professional equipment and common parts.

    Thorough Diagnosis

    • Our technician inspects your system, tests components, and identifies the problem accurately.

    Clear Explanation

    • We explain what's wrong, what options you have, and provide honest recommendations. Repair or replace.

    Upfront Quote

    • You receive a transparent quote before any work begins. No hidden costs, no surprises.

    Professional Work

    • We complete repairs or installation efficiently using quality parts and proven techniques.

    Testing & Safety Check

    • Before we leave, we test the system thoroughly and verify all safety compliance.

    Cleanup & Documentation

    • We clean up completely and provide documentation, warranty information, and care advice.

    Follow-Up Support

    • We're available if you have questions or concerns after service, ongoing support is part of our commitment.

    24/7 Emergency Hot Water Service

    No hot water? Leaking system? We're available right now.

    Hot water emergencies don’t wait for convenient hours. Jones & Co. Services provides rapid emergency response across Illawarra for urgent hot water problems.

    Common Hot Water Emergencies:

  • Complete loss of hot water
  • Leaking or burst hot water tanks
  • Gas leaks from hot water systems
  • Dangerous pressure relief valve discharge
  • Scalding hot water (too hot)
  • Electrical faults and tripping
  • Flooding from failed systems

    • We Arrive Fully Equipped:

  • Common replacement parts for major brands
  • Diagnostic tools and equipment
  • Expert technicians with years of experience
  • Ability to perform most repairs immediately

    • If repair isn’t possible, we can often arrange same-day replacement installation.

    Average Emergency Response Time: 45 Minutes

    Emergency Call Now

    Hot Water System Rebates & Incentives

    Various government and retailer rebates may be available for energy-efficient hot water systems:

    NSW Government Incentives

    • – Energy Savings Scheme (ESS) certificates for heat pumps and solar
    • – Small-scale Technology Certificates (STCs) for solar systems
    • – Potential rebates for replacing electric with efficient systems

    Eligibility criteria apply and incentives change regularly. We help you navigate available rebates and maximise your savings. Ask about current incentives when you contact us.

    Why Choose Jones & Co. Service for Hot Water?

    Honest Advice

    We recommend what’s best for you, not what makes us the most profit. Repair when possible, replace when necessary.

    Transparent Pricing

    Upfront quotes with no hidden fees. You know exactly what you’re paying before work begins.

    Quality Installations

    Properly sized, code-compliant installations that perform optimally and last longer.

    Fully Licensed & Insured

    Your property and investment are protected. All work meets Australian standards.

    Local Illawarra Team

    Fast response times, local knowledge, and genuine commitment to our community.

    Comprehensive Warranty

    We stand behind our work with solid warranties on parts and labour.

    Rebate Assistance

    We help you access available government and retailer incentives to maximise savings.

    Hot Water Specialists

    Extensive experience with all system types and brands, we know hot water inside and out.

    Available 24/7

    Emergency hot water problems get immediate response, any time of day or night.

    Same-Day Service

    Most repairs are completed same-day. Emergency replacements are often installed within 24 hours.

    Hot Water Service Across Illawarra

    Jones & Co. Services provides professional drain clearing throughout the Illawarra region:

    Major Areas:

    • Wollongong
    • Shellharbour
    • Kiama
    • Dapto
    • Albion Park
    • Fairy Meadow
    • Corrimal
    • Bulli
    • Thirroul
    • Port Kembla
    • Berkeley
    • Warrawong
    • Oak Flats
    • And all surrounding suburbs

    Not sure if we service your area? Contact us to confirm.

    Frequently Asked Questions

    How long does a hot water system last?
    Most systems last 8-12 years depending on type, water quality, and maintenance. Electric and gas storage tanks typically last 8-12 years, while continuous flow systems can last 15-20+ years with proper maintenance.
    For emergencies, we aim for 45-minute response time. Many repairs are completed same-day. If replacement is needed, we often install within 24 hours.
    If your system is less than 7 years old and the repair cost is reasonable, repair is usually best. If it’s 10+ years old, experiencing frequent problems, or repair costs exceed 50% of replacement cost, replacement is often more economical.
    Generally: 1-2 people (80-160L), 3-4 people (160-250L), 5+ people (250-400L+). Usage patterns, number of bathrooms, and system type also affect sizing. We provide expert recommendations based on your specific needs.
    Solar is most efficient, followed by heat pump systems (up to 75% more efficient than standard electric). Gas is more efficient than standard electric, and continuous flow systems avoid standby heat losses.
    Yes, we handle complete removal and responsible disposal of your old system as part of our installation service.
    Yes, if you have gas available (natural gas or can install LPG). We assess your gas supply, upgrade if necessary, and complete the conversion.
    Annual servicing including temperature/pressure valve testing, anode rod inspection (storage tanks), element testing (electric), and burner inspection (gas). Regular maintenance extends system life and maintains efficiency.
    Yes, we provide warranties on both parts and labour. Manufacturer warranties apply to equipment, and we offer installation warranties. Specific terms provided with each job.
    Various NSW government incentives are available for energy-efficient systems (heat pump and solar). We help you understand and access applicable rebates to reduce your cost.
    Common causes include undersized systems, faulty thermostat, failed heating element, sediment buildup, or household hot water usage has increased. We diagnose the exact cause and recommend solutions.
    Some noise is normal (water heating, expansion), but loud rumbling, popping, or hissing indicates problems like sediment buildup or overheating requiring professional attention.
    Yes, we service all major brands including Rheem, Rinnai, Everhot, Therman & Steible Eltron